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Contact Bet Storm via Bet Storm

On bedstormi.com, the project Bet Storm provides information about the Bet Storm brand for UK players. This contact page allows you to reach the team responsible for the bedstormi.com website. It does not connect you directly to the gambling operator's internal customer support systems, cashier, or compliance department.

Use the contact form below for questions about the information published on bedstormi.com, feedback about reviews, or general enquiries related to how Bet Storm is presented on this site. For urgent matters involving access to your betting account, deposits, withdrawals, self-exclusion, complaints, or responsible gambling tools, you should contact the operator's official support channels listed on their own website.

Important Notice for UK Players

  • Website operator vs gambling operator: bedstormi.com is an informational and affiliate platform. The Bet Storm gambling services for UK players are operated by ProgressPlay Limited under the Bet Storm brand; bedstormi.com itself does not operate remote gambling services, process player funds, or make decisions on bets, bonuses, or withdrawals.
  • Purpose of this form: Messages sent through this contact form go to the administrators of bedstormi.com in relation to content about Bet Storm. They are not treated as formal complaints to ProgressPlay Limited and cannot replace the operator's official complaints and support procedures.
  • Urgent or account-specific issues: If you are locked out of your account, suspect unauthorised activity, need to change self-exclusion settings, or have issues with deposits, withdrawals, or bonus terms, contact Bet Storm via the support options published on the official operator channels rather than relying solely on this form.

Operator and Regulatory Information

The Bet Storm brand for UK players is operated by ProgressPlay Limited, a company registered in Malta and licensed to provide remote gambling services in the United Kingdom and certain non-UK markets. Details below reflect the latest information available as of January 2025 and have been reviewed for accuracy in 2026.

  • Legal entity: ProgressPlay Limited, a limited company registered in Malta under company number C58305.
  • Registered and legal address: Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta (this is the registered offices and legal correspondence address of ProgressPlay Limited).
  • United Kingdom licence: Licensed and regulated by the UK Gambling Commission under account number 39335 for the provision of remote gambling services (casino and sportsbook) to UK customers under Bet Storm and other white-label brands. Public register entry: UKGC ProgressPlay profile (39335).
  • Malta licence for non-UK players: ProgressPlay Limited also holds licence MGA/B2C/231/2012 issued by the Malta Gaming Authority for international (non-UK) markets, where permitted.
  • Player fund protection: Player funds with ProgressPlay Limited are described as being held under a medium protection arrangement, meaning they are maintained in a separate account from the company's business funds, in line with UK requirements for the stated protection level.
  • Alternative Dispute Resolution (ADR): For disputes relating to ProgressPlay Limited brands, including Bet Storm, the approved ADR provider is eCOGRA, which may review unresolved complaints after the internal complaints process has been fully completed.

How to Raise Gambling-Related Complaints

  1. Step 1 - Contact the operator directly: If your concern relates to your Bet Storm account (for example, settlement of bets, bonus conditions, identity verification, or withdrawal delays), you must first contact the operator's customer support team via the official channels published on the Bet Storm service (such as live chat, email, or in-platform messaging). Clearly explain your issue, provide relevant dates, transaction IDs, screenshots, and keep copies of all correspondence.
  2. Step 2 - Follow the internal complaints process: ProgressPlay Limited, as a UK-licensed operator, must provide a clear complaints procedure. Escalate your case within the operator's system if you are not satisfied with the initial response, and allow the operator a reasonable period (normally up to eight weeks) to issue a final response in accordance with UK Gambling Commission expectations.
  3. Step 3 - Escalate to ADR (eCOGRA) where eligible: If your complaint is not resolved after you receive a final response, or eight weeks have passed without resolution, and your case falls within their remit, you may be able to refer the dispute to eCOGRA as an Alternative Dispute Resolution provider. Decisions by ADR providers are made independently of bedstormi.com and should be considered in light of the operator's terms and applicable UK consumer protection law.

Note: Messages submitted through this bedstormi.com contact page do not count as formal complaints to ProgressPlay Limited and cannot be treated as escalation to ADR. They are for website-related communication only.

Responsible Gambling and Self-Exclusion

  • 18+ requirement: Remote gambling services provided to UK players under the Bet Storm project are strictly limited to individuals who are 18 years of age or older. Age and identity verification are mandatory before you can deposit or, in many cases, before you can access full gameplay features.
  • GamStop participation: As a UK Gambling Commission licensee, ProgressPlay Limited must participate in the national self-exclusion scheme GamStop. UK players can register at www.gamstop.co.uk to exclude themselves from all participating UK-licensed online gambling operators using their personal details.
  • Operator tools: In addition to GamStop, Bet Storm and other ProgressPlay brands are required to provide tools such as deposit limits, time-out options, and self-exclusion settings within their platforms. To change these settings or request account closure for responsible gambling reasons, contact the operator directly through their official support pages rather than using this bedstormi.com form.
  • Immediate help and support: If you are worried about your gambling, consider contacting specialist organisations such as GambleAware and GamCare or using other UK-based support services. The contact form on this page is not intended for emergency situations or crisis support.

Data Protection and How Your Enquiry Is Used

Any personal data you submit through this contact page for Bet Storm on bedstormi.com is used solely for the purpose of reviewing and responding to your enquiry about the website and its content. It is not automatically shared with ProgressPlay Limited or any other third party unless necessary to investigate a serious issue, comply with legal obligations, or where you expressly request that your message be forwarded and consent is legally valid.

  • Information you provide: You may be asked to supply your name, email address or messenger contact, and a description of your question or concern. Please do not include passwords, full payment card numbers, complete bank account details, or other highly sensitive financial information in the message field.
  • Data storage and retention: Enquiry data is retained for a reasonable period to allow follow-up and for record-keeping, in line with applicable data protection principles. Where possible, information will be minimised and retained only for as long as needed to address your request, comply with legal requirements, or protect legitimate interests (such as preventing abuse or fraud).
  • Privacy Policy: For further details on how bedstormi.com handles personal data, including your rights of access, rectification, and erasure under applicable data protection laws, please refer to the Privacy Policy available on the website. If you have questions about data protection specifically, note this clearly in your message.

Using the Contact Form Below

To contact the administrators of bedstormi.com regarding Bet Storm, please use the form below. Provide a valid email or messenger contact and a clear description of your request so that the team can understand your question and respond effectively. By submitting the form, you confirm that your enquiry relates to the content or operation of bedstormi.com and not to the direct management of your betting account.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Response times and limitations: While the team behind bedstormi.com aims to respond to genuine enquiries within one business day wherever reasonably possible, response times may vary and cannot be guaranteed. No decision regarding account disputes, bet settlement, or withdrawals will be made through this form; such matters must always be resolved directly with ProgressPlay Limited via the official Bet Storm support channels.